This document (“Privacy Policy”) is outlined to fulfill legal requirements under the Information Technology Act, 2000, and RBI Guidelines on Digital Lending dated Sep 02, 2022. Red Fort Capital Finance Company Private Limited (referred to as “Red Fort Capital”) is committed to safeguarding user privacy and data in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

User Data Protection Commitment

Red Fort Capital prioritizes the privacy of its website and mobile app users. This Privacy Policy applies to the website (www.redfortcapital.com) and mobile application (Red Fort Capital) collectively referred to as the “Platform.”

Information Collection

We collect personal information (“Information”) when you register on our Platform. This includes name, email, gender, date of birth, address, phone number, login credentials, income tax details, marital status, family details, and business information. Additionally, we may seek consent to access your email account for necessary information.

Non-Personal Information

We gather non-personal information about your device, browser, and internet usage to improve website functionality and analyze user behavior. This data is used for troubleshooting, market analysis, and enhancing user experience.

Cookies

Our Platform uses cookies to enhance user experience, track usage patterns, and provide personalized services. You can manage cookie preferences through your browser settings.

Data Sharing

Red Fort Capital may share user information with service providers, affiliates, and third parties for service delivery, marketing, and promotions. Third-party products and services on our Platform are governed by their privacy policies.

Security Measures

We employ industry-standard security measures to protect user information from unauthorized access. All data exchanges adhere to applicable laws, and third parties are responsible for handling user information as per their policies.

Data Retention and Destruction

User information is retained for five years from the last processing date and is securely disposed of afterward. All data management follows RBI guidelines and applicable laws.

Policy Updates

This Privacy Policy may be updated, and the revised version will be effective immediately upon posting on the website. Users are responsible for checking the policy periodically.

User Consent

By accessing and using our Platform, users consent to the collection, processing, and disclosure of their information as outlined in this Privacy Policy.

Complaints/Concerns

Red Fort Grievance Redressal Mechanism
In order to effectively address customer grievances, Red Fort has introduced multiple channels of communication. A customer can raise a complaint or express their dissatisfaction with the company’s service through the below channels:

• Walk into our Head Office at 1203, Tower B, One BKC, G Block, Bandra Kurla
  Complex, Bandra (East), Mumbai, Maharashtra – 400051
• Email us the customer issues at deals@redfortcapital.com
• Raise a complaint on our website – www.redfortcapital.com/complaints
• Send letters or notices to the registered office: Registered Office Address:1203, B wing, One BKC, Bandra Kurla Complex, Bandra East –
  400071, Maharashtra, India.

Escalation Matrix
Red Fort Capital has a robust escalation matrix, framed and approved as below:
1st Level Escalation: Customers can forward their escalations to the Manager’s of customer care in case they are not satisfied with the solution
provided by the Customer care agents. Details provided below:

• Name: Anmol
• Phone Number: +91-9819686107
• Email: deals@redfortcapital.com

2nd Level Escalation: In case if any customer is not satisfied with the resolution provided, they can escalate to

• Name: Vivek
• Phone Number: 9324568747
• Email: tech@redfortcapital.com

3rd Level Escalation: In case if the customer is not satisfied with the response or in case if the issue is not resolved within 20 days of submission of a complaint, then the customer can escalate the issue to

• Name: Amit Chaddha
• Designation: Director of the Board
• Phone Number: +91-9899602364
• Email: amit.chadha@redfortcapital.com

4th Level Escalation: In rarest of the scenarios where the customer is not happy with the response provided by the 3rd level escalation, and if the issue is not resolved within 1 month of submission, the customer can write to the NBFC Ombudsman, details as provided below: